It is vital that our staff are professionally managed and supervised. Charter of duties for each assignment has been adequately spelt out to avoid any ambiguity.

Management: 

The primary responsibility for the IPSS Security Management Team is to control and motivate our Security Officers and provide a professional security service, thereby ensuring that the correct standards are maintained. Clearly for them to execute their duties effectively, they will need to constantly review operating procedures in the light of changing circumstances, affect changes wherever and whenever required to meet our clients expectations.

Mobile Field Officers: 

The role of the mobile Field Officer is to audit our provision of service, to communicate the findings to the Company's senior management with the minimum delay, and to participate in the corrective process, if necessary. This will include the monitoring of all working conditions and the level of morale. Field Officers will visit each site on a regular basis, to ensure that the required standards are maintained. Attention is paid to the appearance of each Officer, their working environment and the Officer's ability to comply with the requirements as laid down in the Assignment Instructions.

Control: 

The IPSS 24 hour Control Room is based in Mahipalpur, New Delhi and is dedicated to monitoring officers on site, our clients premises and the control of our Filed officers. It deals with all communications to and from our sites, the rostering and placement of staff and of course, the management information for our operations team.

Senior management will be kept informed on a regular basis as to the current company situation.

Assignment Instructions: 

In order to clearly identify the specific requirements essential to the formulation of comprehensive Assignment Instructions, our Security management team will, in close liaison with our client's management carry out a full site survey. The survey will cover all areas of the premises, so that risks on the site are minimised.

Once the relevant information has been assessed and collated, the detailed Assignment Instructions will be compiled, which enable the security establishment to professionally control the working environment, under our client's scrutiny, and to our client's complete satisfaction.

Three copies of Assignment Instructions are prepared, one to be held by the client, one for our control room and one set for the staff on site.

Client Liaison: 

IPSS recognise the need for a pro-active style of management and continual assessment of service delivery and performance standards covering assignment instructions, day to day security operation, officers performance and customer expectations against service levels.

We feel that only by ensuring the closest supervision, input from senior management and regular liaison with client management, we will be able to operate to the standards we have set.

Liaison will be aimed at :-

• Confirmation of clients satisfaction
• Assessment of the guards overall security effectiveness.
• Confirmation of the implementation of all agreed procedures.
• Maintenance of morale and interest among security staff.
• Prompt planning and action to fulfill any requirements identified.
• Furthering good client relations.

Operations: These are planned and managed by trained and experienced officers.

General Manager :

Overall responsibility of operations rests with him. He is assisted by number of Managers and Security Officers who take care of respective clients and their requirement.

Manager / Security Officers :

They have been assigned various units for smooth functioning, who remain in regular contact with the clients. They are equipped with cell phones and vehicle to carry out surprise and routine visits of the sites. They also undertake on job training of personnel to keep them fully trained and motivated. Managers are assisted by field officers/supervisors at lower level who make daily visits to units as per scheduled programme, as also surprise visits during night.

Field Supervisors:

Mobile Field Operation Executives (FOX) / Supervisors maintain round the-clock contact with the deployed force in their respective earmarked areas.

Personnel:

Our personnel are drawn from all regions of the country. Minimum qualification for recruitment is matriculation. Candidates who meet the requisite qualifications criteria are recruited and given 2-5 weeks training for guarding services which include indoors, out door and on-site training.

The security guards / staff are also assigned duties as trainees, for a period of two weeks (instead of 40 hours as per international standards) which is 'On The Job Training where their learning is put to test and refined under the watchful eyes of their seniors,

Deployment:

After careful assessment the personnel are deployed on shift basis and duties are
clearly defined in consultation with client's requirements.

Documents & Records:

The following documents are maintained at each Unit /site.
Location:
(a) Daily Muster Roll
(b) Daily occurrence Book
(c) Daily Report Book
(d) Duty Individual Card
(e) Attendance Sheet
(f) Visitor's Register
(g) Vehicle movement register
(h) Out/ In register etc.

Supervision of Guards on Duty:
(a) Field Officers / Supervisors Twice a Day
(b) Manager - Once every alternate day
(c) Senior Staff - weekly. Also for Surprise checks

Communication:
(a) Mobile Phones - Provided to all the staff in the Field.
(b) Telephone Communication at most of the places.
(c) Wireless Communication - All major units on required basis.

Emergency Deployment / Deployment for Social Events: Additional manpower at short notice and for covering special events i.e. AGMs, Social Events, VIP visits etc.

Uniform for security staff : Our company provides two sets of Steel Grey Uniforms to each Security Guard apart from other items i.e. beret, belt, shoes, whistles, lanyard. In addition, each Security guard is issued with Identity card with chain & clip and a baton. Monthly payment is remitted to each unit / individual through the field staff unit at site. Like-wise other uniform items are also issued at site as far as possible for convenience of the staff.

Payment of salary & Allowances: Monthly payment is remitted to each unit / individual through the field staff at site by 10th of each month.